Nathalie Schooling

nlightencx

What does your company do?

We are in the business of customer research and customer insights - We are an award-winning B-BBBE level 2, POPIA, and GDPR compliant customer experience company servicing clients both locally in South Africa and abroad. We differentiate through our leading multidisciplinary approach to tailor end-to-end solutions for businesses, including our signature True Voice of Customer framework which has proven to help B2B companies increase sales by up to 30% in just 24 months. We offer in-depth client research, CX Strategy, Customer Journey Mapping, Experience Redesign, and customised accredited CX training programs. Our unique methodology is based on a robust ‘no-nonsense’ approach to CX that delivers actionable insights for our clients.