Mapitso Thaisi

What does your company do?

MTOT/ Mapitso Thaisi Occupational Therapy: Bridging Health, Rehabilitation, and Medico-Legal Support private health and rehabilitation practice dedicated to providing specialized consultancy and rehabilitation services for individuals and organizations with complex medical and legal needs. We serve a diverse clientele, including employers, employees, children, and adults. At MTOT, we operate at the unique intersection of health, rehabilitation, and medico-legal services. Our results-oriented occupational therapy consultancy is driven by a deep passion for health and well-being, aiming to bridge the gap between your rehabilitation journey and legal requirements. Our primary goal is to help individuals achieve optimal recovery from injury, illness, or any medical condition that impacts their daily lives, enabling them to confidently return to work and their usual routines. We also guide our clients through complex claims processes, ensuring a smoother transition back to work and life. We offer expert guidance and support across a comprehensive range of areas, including: Insurance Claims: We assist with applications for various insurance claims, such as medical, disability, and life insurance. Incapacity Leave Claims: We support both employees and employers in navigating intricate incapacity leave processes and claims. Disability Claims: We guide individuals through the application and management of disability benefits Medical Boarding: We provide expert advice on medical boarding procedures. Road Accident Fund Claims: We assess injuries and assist individuals in navigating the Road Accident Fund claims process. Injury on Duty Claims: We support employees in pursuing claims for injuries sustained in the workplace.

What is your biggest success?

Our greatest achievements lie in witnessing our clients achieve favorable outcomes in their legal cases. When clients, through their legal representation, secure successful judgments and receive the compensation they deserve based on our functional capacity evaluations, it underscores the high standard and robust representation provided by our reports. This directly reflects the quality and impact of our work. Another significant recent success is the exciting transition to a full-time practice starting next month. We've secured dedicated practice rooms in Cape Town, which will allow us to see patients in a consistent, central location, eliminating the need for various dispersed appointments. This new chapter promises enhanced client experience and operational efficiency.

What has been your biggest hurdle?

Our biggest regret is not launching our private practice sooner. Despite graduating with a BSc in Occupational Therapy in 2014 and a Masters of Philosophy in Law (specializing in Human Rights Law) in 2019, and gaining diverse experience in insurance, public hospitals, academia, and even launching other ventures, we never fully committed to our private practice until now. Another significant hurdle, especially when starting out, was securing referrals. We've learned the importance of actively promoting our profile and networking, which has proven vital for growth in this business. Furthermore, finding suitable practice premises was a considerable challenge. At one point, the difficulty in finding a location in Cape Town almost led us to consider relocating back to Johannesburg. However, we're thrilled to have overcome this, with our new practice rooms now secured.