We recently checked in with Dr Dulcy Rakumakoe, a trailblazer in accessible healthcare, CEO and founder of Quadcare healthcare services, and winner of the 2020 Santam Woman of the Future Award.
What motivated you to pursue your entrepreneurial venture?
From early childhood, I knew I needed to become a doctor so that I could treat my grandmother at home, and so that she didn’t need to stand in queues for such a long time. As I neared my qualification, I realised that my grandmother’s story was the story of many grandmothers across the country. That’s why my medical practices provide all South Africans with access to affordable, high-quality healthcare services.
How has your business evolved since winning the Santam Woman of the Future Award?
Our clinics have grown from six to 12. We see more than 6 000 patients a month across the network of clinics, and employ more than 60 people. I have become recognised as a thought-leader and speaker in business leadership, healthcare access and women entrepreneurship.
What have been some of the biggest highlights of your entrepreneurial journey?
One of the biggest successes has been securing our current investors, who have bought into the vision of the company and who are equally excited about its sustainability and social impact. Winning the Santam Woman of the Future Award was also a highlight, as was opening our 10th clinic. I’ve also enjoyed various radio and TV appearances, and winning other awards.
Any key lessons that you’d like to share with aspiring entrepreneurs?
If you’re the smartest person in the room, then you’re probably in the wrong room. Also, work hard to empower and grow yourself, and network with giants in your industry. Finally, do not be afraid to employ people who know more than you do in your field – and reward them appropriately. Your role is to unite the best people you can find around a common vision.
What’s one thing you’ve learnt that you wish you’d known earlier?
People do what you inspect, not what you expect: have protocols and processes in place, and always monitor adherence to these.
What are some of the most significant challenges you’ve encountered, and how did you navigate them?
The greatest challenge was having to liquidate a company because of slow management decisions. I’ve since learnt to pay attention to detail and respond to red flags.
How important are mentorship and networks for aspiring female leaders?
Mentorship is important, for both personal and business growth. A mentor can impart skills that you might be lacking in. They could offer tips on how to build confidence, manage relationships and handle difficulties. They might also present to you growth and networking opportunities that could elevate your business.
What changes would you like to see in the business world that would benefit female entrepreneurs?
I’d like to see equal access to funding opportunities, inclusive networking spaces, more access to other women leaders who may inspire and motivate upcoming ones, policy support, and the enforcement of legal protection against discrimination.
For more information, visit https://quadcare.co.za/