Santam extends value-added services to all Commercial offerings

Santam is the leading general insurance company in South Africa with a proud history of supporting SMEs by understanding what is important to them and the risks they face. We demonstrate commitment to our clients in Commercial business sectors by providing them with Emergency assistance and Legal Advice at no cost to them. Roadside Assist is still available at a minimal cost per vehicle only in South Africa, keeping your business going with peace of mind.

If you find yourself in an emergency, take comfort in knowing that you will be taken care of. With our 24-Hour Emergency Assistance, you’ll get a whole lot of benefits such as around-the-clock emergency medical assistance which comes with transportation. You’ll also get phone support in trauma situations, a 24/7 phone centre that offers personalized health advice, and phone counselling in cases of trauma, assault and HIV cases. 

Had a run in with the law? You are covered! The Legal Advice is a full service that offers legal aid through admitted attorneys (internal advisers or outside practising attorneys) within the geographical limits and consists of benefits such as 24-hour legal advice over the phone, help with documents, and a 30-minute direct legal consultation. 

Need Roadside Assist? We have an optional policy extra for a reasonable cost per vehicle. You’ll get unlimited help and towing help when your car is affected within the limits of the location by mechanical or electrical breakdown (including a flat battery and flat tyre). You’ll receive 10 litres of fuel if your car runs, limited to 6 times per renewal period, the passing-on of messages, call-out fee and the first hour of labour to use a locksmith (including accidentally locking the key inside your car), and extra keys. 

To recap, previously, Tourism, Guesthouse, Wine Industry (only available in South Africa) and Agriculture offerings benefited from our 24-Hour Emergency Assistance and Legal Advice. From 2023 onwards, the services will now be available to Commercial and Heavy Haulage offerings as well as Educational and Religious Institutions at no extra cost. 

Contact your broker now for more details or visit

(Santam is an authorised financial services provider (FSP 3416), a licensed non-life insurer and controlling company for its group of companies).